Business Operations Director

4 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Saur Middle EastAsia Full time
Job Summary

Saur Middle East/Asia is seeking a highly motivated and experienced Customer Services Manager to join its team in Madinah.

The ideal candidate will have a strong background in Business Administration or a similar field, with at least 10 years of experience in the water industry.

This is a critical role that requires close collaboration with other departments within the Cluster team, especially the O&M department.

As a Customer Services Manager, you will be responsible for organizing and managing all customer services activities on the ground in Madinah and Tabuk branches.

You will work closely with the O&M department to maintain a smooth working interface and review staff capacity to develop a training and development programme.

Another key aspect of the role will be to review customer data, records, and storage methods to ensure they are up-to-date and accurate.

You will also prepare reports to develop customer water awareness and implement new connections procedures and revenue metering strategies defined by the Customer Services Director.

Key Responsibilities
  • Organize and manage all customer services activities on the ground;
  • Maintain a smooth working interface with the O&M department;
  • Review staff capacity and develop a training and development programme;
  • Review customer data, records, and storage methods;
  • Prepare reports to develop customer water awareness;
  • Implement new connections procedures and revenue metering strategies;


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