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Technical Project Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

Problem Manager

VisionX Technologies, Inc. is a leader in innovative AI solutions, working shoulder-to-shoulder with world-leading brands and Fortune 1000 companies.

We leverage deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT to deliver breakthrough solutions that drive tangible growth.

Your Role

In this key position, you will be responsible for proactively identifying, analyzing, and resolving recurring IT problems to minimize service disruptions and improve overall service quality.

You will establish and operate comprehensive quality control processes, focusing on root cause analysis (RCA) and problem management to drive ticket reduction and continuous improvement.

Key Responsibilities

  • Lead the problem management process, including problem identification, root cause analysis, and resolution.
  • Conduct thorough root cause analyses to identify underlying issues and prevent recurrence of incidents.
  • Establish and operate comprehensive quality control processes for all IT services, ensuring compliance with defined standards and continuous improvement.
  • Develop and implement strategies to reduce the number of recurring incidents and service requests.
  • Maintain and update the problem management knowledge base.

What We're Looking For

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 5-8 years of experience in problem management, incident management, or quality assurance.
  • Strong understanding of ITIL problem management principles and best practices.
  • Familiarity with automated testing and validation tools.
  • Strong analytical and problem-solving skills.