Real Estate Operations Manager
4 days ago
We are seeking a highly experienced Operations Lead to join our team at Hire Fellows. The successful candidate will have a proven track record in operations management and leadership, with experience in overseeing daily operations, managing teams, and implementing policies and procedures.
The Operations Lead will be responsible for ensuring the efficient and effective management of owned and leased properties, leading and managing a team of operations coordinators, housekeeping staff, and maintenance personnel, and developing and implementing operational policies and procedures to enhance efficiency and service quality.
Main Responsibilities:- Operational Strategy:
- Develop and implement operational plans to achieve business objectives.
- Oversee daily operations, including maintenance, housekeeping, tenant relations, and leasing activities.
- Team Development:
- Lead, mentor, and train the operations team to ensure high performance and professional development.
- Foster a collaborative and positive work environment.
- Tenant Engagement:
- Act as the primary point of contact for tenants, addressing inquiries and resolving issues promptly.
- Implement strategies to enhance tenant satisfaction and retention.
- Financial Acumen:
- Monitor and manage operating budgets, ensuring cost-effectiveness and adherence to financial targets.
- Assist in the preparation of financial reports and forecasts related to property performance.
- Quality Enhancement:
- Conduct regular property inspections to ensure compliance with company standards.
- Prepare regular reports on any issues or areas for improvement, operational performance, tenant feedback, and property conditions.
- Supplier Partnerships and Inventory Optimization:
- Manage relationships with external vendors, such as cleaning services, maintenance providers, and suppliers.
- Liaise with vendors and contractors to negotiate contracts and ensure service quality.
- Oversee inventory management for properties, including furniture, appliances, linens, and other supplies.
- Bachelor's degree in business administration, Real Estate Management, hospitality or a related field.
- Minimum of 5 years of experience in property management or operations, with a proven track record in a leadership role.
- Relevant certifications in property management or hospitality (e.g., CPM, RPA) are a plus.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in property management software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
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