Fitness Experience Coordinator

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CORE Life Full time
Company Overview

CORE Life is a leading provider of fitness and wellness services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a welcoming environment that fosters growth and connection among members.

Job Description

We are seeking a highly skilled Guest Relations Officer to join our team at CORE Life. As the face of our organization, you will be responsible for providing top-notch service to our members, ensuring their satisfaction and loyalty. Your role will encompass a range of responsibilities, including reception, reservation, hosting, and administrative duties.

Key Responsibilities:
  • Member Satisfaction: Achieve 80% member satisfaction by promptly addressing any issues or concerns within 24 hours, and resolving complex problems involving third parties within 48 hours.
  • Service Excellence: Ensure all guests feel welcome, valued, and comfortable in their environment by providing exceptional and consistent service, treating each member with professionalism and respect.
  • Problem-Solving: Proactively collect feedback from members, document, and share it, taking corrective action to address complaints and provide suitable solutions within specified timeframes.
  • Relationship Building: Develop sustainable relationships with members and the CORE Life team through open and interactive communication, fostering trust and loyalty.
Requirements:

To succeed in this role, you will need a University Diploma or Bachelor's degree and minimum 2 years' experience in guest service or customer care within the fitness or wellness industry. A positive attitude, high level of enthusiasm, and customer-centric approach are essential for this position.

Benefits:

As a Guest Relations Officer at CORE Life, you will enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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