Senior Technical Support Engineer

5 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia 299 KONE Areeco Ltd Full time

We are hiring a Senior Technical Support Engineer to provide technical expertise during the installation and commissioning of our products.

In this role, you will be responsible for resolving technical issues identified by manufacturing and installation teams, ensuring products are installed in compliance with our safety, process, and quality requirements.

Main Accountabilities:

  1. Provide technical support to customers facing installation issues.
  2. Support customers with digital, APF, software, and BIM related issues.
  3. Ensure customer specification requirements are met.
  4. Conduct training sessions for local employees during site visits.
  5. Prepare quality reports after site visits and list issues requiring corrective actions.

Requirements:

  1. Bachelor's degree in Electrical Engineering.
  2. Minimum 2 years experience in Elevator & Escalator or similar industry.
  3. Excellent English language skills.
  4. Strong interpersonal skills and ability to work well with others.
  5. Strong organizational and communication abilities, with exceptional follow-up skills.


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