Technical Field Support Specialist
4 days ago
We are looking for a highly skilled Technical Field Support Specialist to provide technical expertise during the installation and commissioning of our products.
In this role, you will resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with our safety, process, and quality requirements.
Main Responsibilities:
- Provide remote or on-site technical support for installation issues.
- Assist customers with digital, APF, software, and BIM related issues.
- Ensure customer specification requirements are met.
- Train local trainers/employees during site visits and/or deliver scheduled training sessions.
- Create quality reports after site visits and list issues requiring corrective actions.
Requirements:
- Bachelor's degree in Electrical Engineering.
- Minimum 2 years experience in Elevator & Escalator or similar industry.
- Excellent English language skills.
- Strong interpersonal skills and ability to work well with others.
- Strong organizational and communication abilities, with exceptional follow-up skills.
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