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Success Team Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

Job Description

Promapp is seeking a skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in customer success, business development, sales, or a related field.

Responsibilities

  • Develop and execute customer success plans to drive adoption, usage, and account growth for existing top ARR customers.
  • Evangelize and enable Promapp products to existing customers and their partners.
  • Collaborate with the Sales team to identify upsell opportunities and drive business growth.
  • Manage and resolve customer service issues in a timely manner.
  • Run quarterly business review sessions with Promapp leadership to discuss customer progress and goals.

Requirements

  • Bachelor's degree in a relevant field.
  • Minimum 2 years of experience in customer success, business development, sales, or a related field.
  • Strong knowledge of Promapp products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.