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Customer Service Representative

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Morni | مرني. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities
  • Handle Customer Inquiries: Respond to customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
  • Provide Helpful Information: Offer relevant information to ensure a positive customer experience.
  • Manage Customer Feedback: Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
  • Demonstrate Product Knowledge: Demonstrate in-depth knowledge of products or services to confidently address customer queries.
  • Resolve Customer Complaints: Resolve customer complaints and issues promptly, ensuring customer satisfaction.
  • Follow up with Customers: Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
  • Apply Customer Service Skills: Leverage customer service skills to maximize the value of each customer interaction.
  • Maintain Records: Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
Requirements
  • Bachelor's Degree: Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Languages: Native Arabic speaker with fluent English (written and spoken).
  • Experience: 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
  • Candidates should possess: Proficient in CRM software and customer support tools, with strong computer literacy.
  • Skills: Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
  • Problem-Solving: Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
  • Attention to Detail: Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
  • Prioritization: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
  • Attitude: Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
  • Commitment: Commitment to confidentiality and adherence to company policies and procedures.