Customer Service Representative

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia J&J Family of Companies Full time

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )

J&J Family of Companies Customer Service Representative in Riyadh, Saudi Arabia

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com.

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: Business Enablement/Support

Job Description:

Your Main Responsibilities include - but are not limited to:

  1. Processing all telephone, email orders, enquiries, complaints, and general information.
  2. Management of backorders information.
  3. Support the Commercial & Marketing Team.
  4. Management of the relationship between Supply Chain and Key Account team.
  5. Support internal & Business Improvement initiatives.
  6. Maintaining Service Level Agreements & EMEA Metrics (including Key Performance Indicators associated with role).
  7. Maintaining product, system & commercial knowledge to manage customer relationships.
  8. Processing all customer returns.
  9. Credit & Debit Note Management.
  10. Management of outbound automation campaigns.
  11. Attendance of face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
  12. Reporting on metrics and functionality out to internal customers.
  13. Support Automation Campaigns, the system set up and testing.
  14. Set up new accounts and making amendments to data.
  15. Recall Management.
  16. Outbound calling.

Your Qualifications:

  1. English language: Communicative knowledge - fluency/advanced level.
  2. Arabic language: Native speaker or fluency/advanced level.
  3. Customer Service: Role experience; preferably 2-3 years in a corporate and/or a medical/healthcare setting.
  4. High School diploma or equivalent; ideally higher education level such as Bachelor´s or Master´s degree.
  5. Good computer skills, e.g. MS Office (Word, Excel, and Outlook), familiarity with Internet, etc.
  6. Customer mind-set, with the ability to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.
  7. Self-motivated attitude and committed team player abilities.
  8. Proactive approach to problem solving/complaint handling.
  9. Sound administrative and accurate data entry skills.
  10. Excellent communication skills, both verbal and written - e.g. clear pronunciation over the phone.
  11. Ability to work well under pressure.
  12. Knowledge / Proficiency of SAP.
  13. Proficiency in Microsoft Office.
  14. Additional EMEA language capability.
  15. Understanding of the Eye Care Profession (ECP), or experience of working with ECP's advantageous.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

#J-18808-Ljbffr

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marcomarabia Full time

    Position OverviewThis is a full-time on-site role for a Customer Service Representative located in Riyadh, Saudi Arabia. The Customer Service Representative will be responsible for managing customer support, ensuring customer satisfaction, and improving the customer experience. The successful candidate will handle inbound and outbound calls, respond to...

  • Customer Service Representative

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia KARASI Full time

    KARASI is a Saudi company specializing in the office furniture industry, with a focus on supplying high-quality chairs and seating. By paying attention to detail and understanding the design needs of different work environments, KARASI provides smart solutions and an integrated system of health and psychological protection for employees. The company strives...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NOVOTEL Full time

    We are seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in maximizing hotel revenue and ensuring guest satisfaction by efficiently handling and processing reservations. This position offers an exciting opportunity to be at the forefront of our...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AJEX Full time

    Customer Service RepresentativeJob SummaryThe Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    We are looking for a Customer Service Representative to join our team at Six Flags مدينة القدية. This role involves greeting guests, offering direction and information, and ensuring a seamless experience. The Customer Service Representative will be responsible for handling inquiries, managing reservations, and maintaining a professional demeanor....

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply remote type Hybrid locations Riyadh, Saudi Arabia time type Full time posted on Posted 2 Days Ago job requisition id 25001547ResponsibilitiesDelivers straightforward administrative and/or other basic business services in Customer Service.Receives requests by mail, telephone,...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia International Integrated Solution Company Ltd. Full time

    We are looking for a skilled Customer Service Representative to join our team at International Integrated Solution Company Ltd., focusing on delivering exceptional customer experiences.Key ResponsibilitiesProvide world-class customer service to clients and visitors, responding to their needs and resolving queries efficientlyPrepare and serve refreshments to...

  • Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crystel Full time

    Job DescriptionWe are looking for a highly motivated Customer Service Representative to join our team at Crystel. As a key member of our team, you will be responsible for providing top-notch customer service and ensuring that every interaction with our customers is positive.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeApply remote type Hybrid locations Riyadh, Saudi Arabia time type Full time posted on Posted 2 Days Ago job requisition id 25001547ResponsibilitiesDelivers straightforward administrative and/or other basic business services in Customer Service.Receives requests by mail, telephone,...

  • Customer Service Representative Riyadh

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    Customer Service Representative RiyadhA Customer Service Representative is required to join our boutique team in Riyadh. The ideal candidate will provide exceptional customer service, drive business growth, and contribute to a positive team environment.Key tasks include:Providing personalized customer service and support;Developing strong relationships with...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Basamh Group Full time

    About the CompanyBasamh Group is a leading brand builder and distributor in the Middle East and Africa region. With over 75 years of experience, we have built a diverse portfolio of companies that drive innovation and deliver consumer-focused solutions. Our core values of true ownership, passion to grow, transparency, and family spirit guide us in...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASAS for Developing & Operating industrial Cities Full time

    At ASAS for Developing & Operating industrial Cities, we are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional service and ensuring customer satisfaction.Job Description:To achieve desired customer delight...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia KONE France Full time

    We are seeking a highly motivated and organized individual to fill the role of Customer Service Representative within our Finance team in Riyadh. The successful candidate will be responsible for managing customer accounts and ensuring prompt payment.This role involves:Coordinating with customers to resolve disputes and improve cash flow.Performing routine...

  • Customer Service Representative

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 2P Full time

    Job OverviewThe Customer Service Representative at 2P Perfect Presentation will be responsible for providing exceptional support to our clients. This role involves handling a high volume of incoming calls, resolving customer complaints and inquiries in a timely and professional manner.Key ResponsibilitiesAnswering Calls: Respond promptly to all incoming...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time

    About UsSalehiya Healthcare has been a specialized healthcare company since 1964, offering a wide range of pharmaceuticals, medical equipment, and healthcare supplies. Our company has grown rapidly and evolved to meet the demands of a constantly growing market.Job PurposeThis role requires a Customer Service Representative who can maintain strong customer...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

    We are seeking a highly motivated and customer-oriented individual to join our team at Perfect Presentation (2P) as a Customer Service Representative. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.About the RoleAs a Call Center Agent, you will work...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Jazirah Vehicles Agencies Co. Ltd. Full time

    Al Jazirah Vehicles Agencies Co. Ltd. seeks an exceptional Customer Service Representative to join their team. This role requires a strong understanding of customer needs and expectations, with excellent communication and problem-solving skills.About the Job:To receive, welcome, sell and upsell services to customers, identifying and confirming their needs...

  • Customer Service Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Morni | مرني. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients through various communication channels.Key ResponsibilitiesHandle Customer Inquiries: Respond to customer inquiries...

  • Customer Service Representative

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GlobalBlue_IT Full time

    Key ResponsibilitiesCommunication with customers in written form and via phone with defined SLA (response time) and quality standards.Keeping records of customer interactions and contacts.Researching required information using internal systems and resources.Communication and coordination with CS Team members, internal departments, and GB offices.Following up...

  • Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time

    Customer Service RepresentativeApply locations: Saudi Arabia - RiyadhTime type: Full timePosted on: Posted 18 Days AgoJob requisition id: JR0004072Key ResponsibilitiesCommunication with customers in written and via phone with defined SLA (response time) and quality standardsKeeping records of customer's interaction and contactsResearching required...