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Commercial Operations Manager

2 months ago

Dammam, Eastern Province, Saudi Arabia MasterHR Full time

Job Summary:

MasterHR is seeking a highly skilled and experienced Commercial Manager to join our team. As a Commercial Manager, you will play a key role in driving business growth and revenue expansion within the Aviation Industry.

Key Responsibilities:

  1. Business Development: Continuously seek out new business opportunities and revenue streams within the Aviation Industry.
  2. Client Management: Build and maintain strong relationships with existing clients, identifying opportunities to expand our services and increase customer satisfaction.
  3. Contract Management: Review and maintain contractual performance objectives, ensuring alignment with business goals and objectives.
  4. Industry Knowledge: Stay up-to-date with industry trends, equipment, and advancements, leveraging this knowledge to drive business growth.
  5. Relationship Building: Foster strong relationships with key personnel within the Aviation Industry, leveraging these connections to drive business opportunities.
  6. Service Delivery: Ensure exceptional service delivery and support to clients, maximizing customer satisfaction and retention.
  7. Process Improvement: Continuously review and enhance business processes to meet customer requirements and drive efficiency.
  8. Performance Monitoring: Conduct regular KPI and SLA reviews to ensure stability and focus on individual accounts.

Requirements:

  • Computer Literacy: Proficient in Microsoft Office Suite and CRM software.
  • Industry Knowledge: Strong understanding of the Airport Industry and its operations.
  • Network: Established network of Airport contacts and industry professionals.
  • Procurement Knowledge: Understanding of procurement processes and procedures.