Front Desk Supervisor

5 days ago


Makkah, Makkah Province, Saudi Arabia CARE Full time
About Our Vision

CARE is a hospitality leader driven by a passion for delivering exceptional guest experiences and fostering a positive work environment.

We strive to innovate and improve our services, creating lasting memories for our guests and opportunities for our staff to grow.

Job Role

We are seeking a highly skilled Hotel Operations Manager to join our team and contribute to our success.

The ideal candidate will be a natural leader with excellent communication skills, able to inspire and motivate a diverse team.

Main Responsibilities
  1. Develop and implement operational policies and procedures to maintain high standards of service and guest satisfaction.
  2. Lead, mentor, and develop operation department heads and their teams.
  3. Conduct regular performance reviews and provide feedback to enhance employee performance.
  4. Foster a positive and collaborative work environment.
  5. Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.
  6. Monitor guest feedback and implement improvements to enhance guest satisfaction.
  7. Collaborate with the Hotel manager and executive team to develop and implement strategic plans for the hotel.
  8. Identify and implement opportunities for operational improvements and innovations.
Requirements
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in financial management and budgeting.
  • Knowledge of hotel management software and systems.


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