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IT and Operations Shared Services Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Comprehensive Business Services CBS Full time
Job Title: IT and Operations Shared Services Manager

We are seeking a highly skilled and motivated IT and Operations Shared Services Manager to join our dynamic IT department at Comprehensive Business Services CBS.

Key Responsibilities:
  • Lead and Manage IT Team: Lead and manage a team of IT professionals to ensure the effective delivery of IT services.
  • Develop IT Policies: Develop and implement IT policies, procedures, and standards to ensure the smooth operation of IT systems.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to identify and address IT service needs and requirements.
  • Oversee IT Infrastructure: Oversee the implementation and maintenance of IT infrastructure, including hardware, software, and networks.
  • Monitor IT Performance: Monitor and analyze IT service performance metrics to identify areas for improvement and implement necessary changes.
  • Ensure Compliance: Ensure compliance with relevant regulations and industry best practices.
  • Manage Vendor Relationships: Manage vendor relationships and contracts to ensure the delivery of high-quality IT services.
  • Stay Up-to-Date: Stay up-to-date with the latest trends and advancements in IT to drive innovation and continuous improvement.
Qualifications:
  • Bachelor's Degree: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • IT Management Experience: Proven experience in managing IT operations shared services or similar roles.
  • Leadership Skills: Strong leadership and team management skills.
  • IT Knowledge: Excellent knowledge of IT infrastructure, systems, and software.
  • Communication Skills: Ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities.
  • Organizational Skills: Exceptional organizational and time management skills.
  • Pressure Management: Ability to work under pressure and meet tight deadlines.
Job Requirements:
  • Minimum Experience: Minimum of 15 years of experience in IT management or a related field.
  • Leadership Experience: Proven track record of successfully leading and managing a team.
  • IT Knowledge: Strong knowledge of IT infrastructure, systems, and best practices.
  • Problem-Solving Skills: Excellent problem-solving and decision-making skills.
  • Communication Skills: Ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Project Management: Experience in developing and implementing IT policies and procedures.
  • Project Management Tools: Proficiency in project management methodologies and tools.
  • Multi-Tasking: Ability to prioritize and manage multiple projects simultaneously.
  • Leadership Skills: Strong leadership and interpersonal skills.
  • Analytical Skills: Exceptional analytical and critical thinking abilities.