Deka Minas Aftersales Specialist

3 days ago


Riyad Al Khabra, Saudi Arabia Deka Minas (Pty) Ltd Full time

Deka Minas (Pty) Ltd is seeking a seasoned Aftersales Specialist, BMW Autoline Drive to join our team. As an aftersales professional, you will play a crucial role in managing aftersales operations, ensuring seamless integration of Autoline systems, and optimizing service efficiency within the dealership.

Your key responsibilities will include overseeing aftersales operations using BMW Autoline Drive, ensuring efficient service bookings and invoicing, analyzing aftermarket performance data to enhance customer service, training and supporting dealership staff on Autoline processes and best practices, maintaining compliance with BMW standards and operational procedures, and collaborating with technical and sales teams to improve customer retention.

To succeed in this role, you must have a NQF Level 7 qualification in Business, Automotive, or a related field, 3-5 years of relevant experience in aftersales within the automotive industry, a strong understanding of service operations and customer management, technical proficiency in Autoline Drive software, analytical skills, problem-solving abilities, excellent communication and customer service skills, ability to train and support dealership staff, and strong organizational and time-management skills.

We offer a competitive salary package, career growth opportunities within a premium automotive brand, professional development and training programs, and more. If you are passionate about delivering exceptional service and have the required qualifications and experience, we encourage you to apply for this exciting opportunity.



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