Learning Solutions Account Manager
1 week ago
About the role of a Learning Solutions Account Manager at CARE
CARE is seeking an experienced and skilled professional to join their team as a Learning Solutions Account Manager.
The ideal candidate will have extensive experience in learning and development solutions, education technology, and client relationship management. They will be responsible for managing client relationships, ensuring successful adoption and engagement of CARE's learning solutions.
The Learning Solutions Account Manager will act as a strategic partner, working closely with internal teams to ensure clients maximize the value of their investment. They will oversee the end-to-end client journey, from onboarding to ongoing engagement.
- Key Responsibilities:
- Client Onboarding & Documentation:
- Receive new client contracts and approvals from the Solutions Team.
- Ensure the client file is complete, including CR, VAT registration certificate, and other required documents.
- Define the scope of services, deliverables, and expectations with the client.
- Oversee the creation of trainee accounts and ensure timely access.
- Client Engagement & Learning Adoption:
- Ensure clients are utilizing our Self-Paced (SP) content by tracking adoption rates and providing proactive recommendations.
- Drive engagement in Learning Journeys, ensuring trainees complete the structured blended learning experience:
- Day 1: Online training with a live trainer (2 hours).
- Day 2-3: Self-paced content.
- Day 4: Online training with a live trainer (2 hours).
- Provide continuous guidance on best practices for integrating learning programs into the clients' organizational development strategy.
- Internal Coordination & Project Monitoring:
- Use Asana to manage projects, track progress, and align with internal teams.
- Collaborate with the Training & Development Team to ensure clients are matched with the right content and learning pathways.
- Work with the Technical Support Team to troubleshoot and resolve any access or system-related issues.
- Monitor the execution of training plans, ensuring all deliverables are met within agreed timelines.
- Reporting & Performance Tracking:
- Track client engagement levels with our learning solutions.
- Provide regular reports on adoption rates, progress, and areas of improvement.
- Work closely with the Solutions Team to share insights from clients that could support future sales and renewals.
- Financial & Contractual Compliance:
- Coordinate with the Finance Team for invoicing based on deliverables and agreed payment terms.
- Ensure accurate documentation of payments and follow up on outstanding balances.
- Client Retention & Business Growth:
- Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention.
- Identify upselling opportunities for additional training programs, Learning Journeys, or specialized content.
- Act as the first point of escalation for client concerns and ensure timely resolutions.
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