Technical Support Expert

4 days ago


Al Aqiq, Saudi Arabia Here Full time
Job Overview

As a Technical Support Engineer at HERE Technologies, you will be working with customers to resolve technical issues and improve the functionality of our products and services. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a passion for customer success.

Main Responsibilities
  • Provide expert technical support to customers, operating as the go-to technical expert for HERE products.
  • Support developers using HERE Location APIs, authoring code samples, tutorials, and technical articles for the developer community.
  • Manage incident response and escalation, facilitating root cause analysis.
  • Improve the HERE product portfolio by providing customer insights and requirements for product development and innovation, implementing corrective actions.
Required Skills and Qualifications
  • Degree in Computer Science or related fields.
  • Strong problem-solving, analytical, and troubleshooting abilities.
  • Solid experience with SQL, GIS, DBMS is required.
  • Experience with Java, C++, Python, and web development recommended.
  • Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
  • Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering, and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
  • Excellent oral and written communication skills (technical and non-technical).
  • 5+ years of relevant technical experience, of which 2+ years in technical pre-sales, technical customer support, technical consulting, or similar customer-facing roles.
  • Native Arabic speaker.
  • Business fluent in English.


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