Technical Support Engineer

3 days ago


Al Aqiq, Saudi Arabia Here Full time
Overview

At HERE, we provide expertise in location technologies to help customers solve their business problems. Our global technical support team assists customers in using our products and services effectively.

Job Summary

We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will have strong problem-solving skills, experience with SQL, GIS, and DBMS, and excellent communication skills.

Main Responsibilities
  • Provide expert technical support to customers on our location APIs and products.
  • Develop code samples, tutorials, and articles for the developer community.
  • Manage incident response and escalation, facilitating root cause analysis.
  • Contribute to product development by providing customer insights and requirements.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Strong problem-solving, analytical, and troubleshooting abilities.
  • Solid experience with SQL, GIS, and DBMS.
  • Experience with Java, C++, Python, and web development is recommended.
  • Familiarity with location technologies, including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering, and traffic.
  • Excellent oral and written communication skills (technical and non-technical).
  • 5+ years of relevant technical experience, with 2+ years in technical pre-sales, technical customer support, technical consulting, or similar customer-facing roles.
About Us

HERE is an equal opportunity employer that values diversity and inclusion. We offer a dynamic work environment and opportunities for professional growth.



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