Client Account Specialist
7 days ago
About VML South Africa
We are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
We have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.
We deliver end-to-end solutions that result in revolutionary work.
Job Description
As an Account Executive at VML South Africa, you will be responsible for managing the day-to-day operation of the account and acting as a liaison between the agency and the client.
Key Responsibilities
- Coordinate and follow up with all internal departments to ensure timely and cost-effective execution.
- Liaise with the client to provide current information on the status of the account/job.
- Manage internal and external correspondence, including client communication and meeting reports.
- Receive briefs from the client, process them through internal systems, and coordinate amendments as needed.
- Prepare creative briefs, status reports, contact reports, and media briefs to ensure smooth account operation.
- Present and support creative work, send quotations and invoices to the client, and follow up accordingly.
- Build a good relationship with the client and serve as a resourceful point of contact.
- Support the account's planner and think proactively.
- Conduct market visits, conduct preliminary research, and prepare competitive reviews when necessary.
- Ensure financial documents are filed properly and the account's budget control sheet is updated regularly.
- Maintain frequent contact with clients to understand their needs.
- Analyze consumer needs and develop innovative solutions.
- Educate customers about business solutions.
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