Customer Service Representative

3 days ago


Al Hufūf, Eastern Province, Saudi Arabia Afaq Q Tech General Trading (Amazon) Full time
About the Role

We are seeking a Customer Service Representative to join our team at Afaq Q Tech General Trading (Amazon). As a key member of our delivery operations team, you will play a critical role in ensuring that our customers receive their packages on time and in good condition.

You will work directly with customers, answering their questions and resolving any issues that may arise during the delivery process. Your excellent communication skills and ability to think critically will enable you to provide high-quality support and exceed customer expectations.

Responsibilities
  1. Interact with customers to address their queries and concerns.
  2. Analyze and resolve complex issues promptly.
  3. Build strong relationships with third-party couriers to enhance delivery services.
  4. Engage in on-site customer service to troubleshoot delivery issues.
  5. Participate in regular meetings to discuss delivery strategies and improvements.
Qualifications
  • Proficiency in English language.
  • Previous experience in customer-facing positions.
  • Technical skills in Microsoft Office and Outlook.
  • Excellent analytical and problem-solving abilities.
  • Flexibility to attend training sessions.


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