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Technical Solutions Specialist

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia ABANA Enterprises Group Co. Full time

ABANA Enterprises Group Co. is a leading provider of professional services, seeking an experienced Technical Solutions Specialist to deliver customized solutions to our clients. In this role, you will be responsible for ensuring the satisfaction of our clients through effective technical support, deployment, and troubleshooting of products and services.

Key Responsibilities:
  1. Provide technical support during the implementation phase of products and services
  2. Work closely with clients to gather requirements and deliver tailored solutions
  3. Conduct training sessions and guide clients through product features and functionalities
  4. Troubleshoot and resolve technical issues promptly to ensure high service availability
  5. Collaborate with the project management team to ensure projects are delivered on time and meet client expectations
  6. Develop comprehensive documentation and manuals for clients to facilitate understanding of the deployed solutions
RequirementsEducation & Experience:
  1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
  2. 2-4 years of experience in a technical support or consulting role, preferably within a professional services environment
Skills and Competencies:
  1. Strong analytical and problem-solving skills
  2. Excellent communication and interpersonal skills, with the ability to build relationships with clients
  3. Proficiency in various operating systems, networking, and security protocols
  4. Experience with relevant software applications and tools that aid in service delivery
  5. A keen understanding of project management frameworks and methodologies
  6. Proficient with any one Object Oriented Programming language. C/C++, C#, JAVA, etc. Proficient with any one relational database (RDBMS) MS SQL, MySQL, Oracle (additional experience in NoSQL database is a plus)