Amazon Support Operations Associate
2 weeks ago
We need an experienced Support Operations Specialist to help us manage vendor chargeback disputes efficiently.
This role involves working closely with Amazon vendors, stakeholders, and customers to analyze and resolve chargeback disputes effectively.
Position OverviewOur team belongs to the Defect Prevention and Reconciliation (DP&R) department under NASCO (North America Supply Chain Operations), supporting various programs across regions like Europe and Mexico.
Primary Responsibilities- Interact with Amazon vendors, stakeholders, and customers through virtual meetings and/or calls.
- Develop and implement end-to-end processes and tools for daily investigation tasks.
- Analyze and resolve vendor chargeback disputes carefully.
- Process chargebacks accurately and respond promptly.
- Refine internal processes to minimize errors and optimize chargeback flow.
- Educate vendors and stakeholders on best practices.
- Identify and resolve issues proactively.
- Enhance SOPs (Standard Operating Procedures) and internal documentation.
- 6+ months of customer service experience
- Excellent English communication skills
- High School diploma
- Desired: Experience with Microsoft Office and a University Bachelor's degree
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