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Customer Service Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Qatar Airways Full time

Welcome to your dream career as an Airport Services Agent We're on the hunt for talented individuals who can provide unparalleled customer service at Riyadh Airport, Kingdom of Saudi Arabia. As a vital member of our team, you'll be responsible for ensuring passengers receive exceptional care throughout their journey.

Your Key Responsibilities:

  • Prioritize delivering exceptional customer experiences across all touchpoints
  • Sustain effective collaboration with various airport teams, including Check-in, Boarding Gate, Ramp, Cargo, and Lounge
  • Monitor service partner activities to guarantee seamless passenger processing
  • Direct passengers to designated areas, such as Arrival Hall, Transfer Area, Departure Gate, and Lounge
  • Verify that passengers comply with entry requirements
  • Cultivate strong relationships with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, and catering suppliers for optimized operations
  • Manage company mail and execute administrative tasks
  • Guarantee strict adherence to QR Safety and Security protocols