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Operations Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

About Us:

CARE is a leading hospitality company dedicated to delivering exceptional experiences to our guests. We are seeking a highly skilled Chief Operating Officer (COO) to join our team and drive the success of our operations.

Responsibilities:
  • Drive Operational Excellence: Oversee the daily operations of hotels, resorts, and restaurants, ensuring efficiency and adherence to CARE standards across departments.
  • Develop Strategic Plans: Collaborate with the CEO and senior leadership to develop and execute operational strategies aligned with CARE's goals.
  • Lead Cross-Functional Teams: Lead and motivate teams to achieve performance standards, conduct performance reviews, and ensure staff are well-trained.
  • Maintain High-Quality Guest Experiences: Monitor guest satisfaction, implement strategies to enhance the experience, handle complaints, and maintain a high-quality reputation.
  • Ensure Compliance and Safety: Ensure compliance with regulations and safety standards, maintain up-to-date knowledge of industry laws and trends.
  • Implement Technology and Innovation: Lead the adoption of technology for improved operational efficiency, work with IT teams for the integration of systems like property management and booking platforms.
  • Optimize Operational Efficiency: Streamline workflows, implement real estate management software, oversee the management of completed properties and facilities.
  • Leverage Sales, Leasing, and Asset Management: Develop strategies for property leasing and marketing, manage tenant relationships, and ensure long-term profitability of assets.