Customer Success Professional

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time
Job Description

We are seeking a seasoned Customer Success Professional to lead our efforts in ensuring client satisfaction and retention.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in managing client relationships.

Key Responsibilities:

  1. Owning the customer relationship management strategy to improve client satisfaction and drive retention.
  2. Developing and executing engagement plans to ensure clients achieve their desired outcomes.
  3. Conducting regular check-ins and business reviews with clients, offering insights and recommendations.
  4. Collaborating with cross-functional teams to ensure clients receive optimal value from our solutions.
  5. Leading a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
  6. Identifying upsell and cross-sell opportunities and working closely with the sales team to drive growth.
  7. Serving as the client's advocate, sharing feedback with product and engineering teams to drive product improvements.


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