Customer Success Director
2 weeks ago
About the Position
We are seeking an experienced Customer Success Director to lead the development and execution of a strategic business plan to drive revenue growth through professional services. As a key member of our team, you will be responsible for cultivating trusted, long-term partnerships with customers and driving initiatives to enhance their experience and maximize the value they derive from our solutions & Services.
Key Responsibilities
- Develop and execute joint success plans with customers, outlining key milestones, metrics, and success criteria tied to their strategic goals.
- Experience in collaborating with Sales and Customer Success teams to identify new opportunities within existing accounts.
- Skilled in preparing and presenting account plans, progress updates, and strategic recommendations.
- Ability to communicate progress, success stories, and areas of improvement in executive business reviews both internal & with customers.
Requirements
- Minimum of 12 years of related experience with a Bachelor's degree or 8 years with a Master's degree.
- Experience in a Sales Role, preferably Professional Services Sales.
- Fluent in English.
- Ability to work effectively both individually and with a team.
- Strong leadership, interpersonal, and presentation skills and excellent written and verbal communication skills.
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