Customer Service Ambassador

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia BLACKLANE Full time

We are BLACKLANE, a provider of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world.

As a Customer Care Concierge, you will play a key role in delivering exceptional customer service by embodying our company's core values in every interaction with our guests and chauffeurs worldwide.

The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.

Key Responsibilities:
  • Provide high-quality customer service that reflects our premium brand and service proposition.
  • Handle a wide range of customer and chauffeur queries using in-depth knowledge of our company policies and procedures.
  • Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
About You:
  • You have strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms.
  • You have previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
  • You excel in problem-solving and remain calm under pressure while resolving customer issues.
  • You are a natural relationship builder who can deescalate difficult situations and build trust with customers.
  • You are highly organized, with strong multitasking abilities and attention to detail.


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