Customer Service Associate

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

Riyadh, Saudi Arabia, is a city of grandeur and tradition, with a rich cultural heritage that spans centuries. At Cartier, we are proud to be a part of this vibrant community, bringing our unique blend of French elegance and Arabian hospitality to the heart of the kingdom.

As a true ambassador of Cartier, you will attend to after-sale clients at the boutique, ensuring a seamless and personalized experience that meets the high standards of our luxury brand. You will implement customer service policies and procedures, maintaining relationships with the workshop, boutique, and office while providing exceptional support to our clients.

Key Responsibilities:

  • Maintain accurate records of sales, stock, transfers, and repairs
  • Reduce the rate of return unrepaired
  • Contribute to after-sales turnover
  • Monitor discounts and apply Cartier warranty in after-sales
  • Capture client data accurately and efficiently

Requirements:

  • Fluent in English and Arabic with excellent communication skills
  • Minimum 2 years' experience in customer service
  • Prior experience working in retail, preferably in jewelry and watches
  • A passion for luxury and a strong commitment to delivering exceptional customer service

Benefits:

  • Monthly commission
  • Medical insurance
  • Discounts on Richemont brands
  • Ongoing training and development opportunities


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