Restaurant Site Leader

3 days ago


Riyad Al Khabra, Saudi Arabia Tbwa ChiatDay Inc Full time
Facility Operations Supervisor

We are seeking a seasoned Facility Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our ghost kitchen facilities.

Responsibilities:
  • Facility Management:
    • Ensure facility maintenance, and deliver exceptional customer support.
    • Manage a highly efficient order fulfillment process, and deliver excellent customer service.
    • Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
  • Partner Relations:
    • Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
    • Manage the overall partner experience, preventing churn, and extending partner lifecycle.
  • Training and Development:
    • Develop and implement training programs to enhance the skills and knowledge of our facility teams.
    • Coach and mentor team members to improve their performance and achieve their goals.


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