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Network and Data Center Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time
Key Responsibilities

The Data Center Operations Team manages the data center, ensuring seamless operation, and providing high-quality service. Key responsibilities include:

  • Available for 24/7 support as needed.
  • Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs).
  • Hands-on experience in hardware break-fix with servers and network appliances.
  • Perform root cause analysis of equipment failures.
  • Ensure all safety procedures are adhered to while performing work.
  • Fully comply with all physical security procedures and policies.
  • Perform regular audits as required.
  • Extensive experience in installing, monitoring, and maintaining data center IT equipment.
  • Experience in managing vendors in a data centre environment.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience.
  • 3+ years of experience in data centre operations and/or facility operations with a record of increasing role responsibility.
  • Responsible for the installation of pre-integrated racks, individual servers and network appliances including stacking, wiring and cable management.
  • Working knowledge of networking/server architecture and hardware.
  • Strong focus on process orientation and experience in developing processes.
  • Strong analytical skills with the ability to multi-task several issues.
  • Open to travel domestically and internationally.
  • Proven ability to function independently in ambiguous situations with a record of success.
  • Excellent communication, customer focus, problem-solving, conflict management, time management and interpersonal skills required.
  • Dedicated to ongoing professional development, skill enhancement, and fulfilling all necessary on-the-job training requirements.