Client Experience Coordinator
6 days ago
We are seeking an experienced Customer Care Supervisor to join our team in Riyadh, Saudi Arabia. This role involves delivering exceptional customer services to clients and events organizers on all allocated events in Saudi Arabia.
About GES
GES - Global Experience Specialists is a global full-service face-to-face live events marketing partner. We create some of the most incredible events worldwide, bringing brands to life through memorable event experiences.
Your Key Responsibilities
- Handle escalated customer complaints, invoice queries, and resolve other issues, feeding back to management any concerns, risks, or issues with people, performance, customers, or procedures.
- Supervise and motivate team members, ensuring they follow set guidelines and procedures.
- Conduct regular Quality Assurance reviews, providing feedback and setting development or corrective actions.
What You'll Need
You will be an experienced Customer Care Supervisor with excellent knowledge of the exhibition industry. You must have strong communication skills, be fluent in English and Arabic, and be solution-oriented.
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