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Guest Services Representative

1 week ago

Makkah, Makkah Province, Saudi Arabia Rotana Full time
About the Team

At Rotana, we pride ourselves on delivering exceptional service to our guests, and our team members are no exception.

The Reservations Operations Manager is a senior role within our reservations department, responsible for overseeing the daily operations of the team, ensuring efficient processing of guest reservations, and maintaining high levels of customer satisfaction.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in managing teams and driving results.

Responsibilities:

  • Oversee daily operations of the reservations team
  • Ensure efficient processing of guest reservations
  • Maintain high levels of customer satisfaction through proactive issue resolution
  • Develop and implement strategies to improve team performance and productivity

Requirements:

  • Degree in Hospitality or related field, preferably with an MBA
  • Proven leadership experience in a similar role
  • Excellent communication and problem-solving skills
  • Strategic thinking and ability to drive results