Automotive Department Lead

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Institute of the Motor Industry. limited Full time
Job Overview
Institute of the Motor Industry. limited is seeking an exceptional Aftersales Manager to spearhead the efficient and profitable operation of its service department. The successful candidate will be responsible for establishing and agreeing with dealership management, meeting objectives that cover the aftersales department's operating policies and standards, and ensuring high levels of customer satisfaction and profitability.

Main Job Functions:
  • To establish the levels of staff required to achieve established goals.
  • Interview, select, and hire in accordance with company recruitment procedures.
  • Train aftersales department staff in conjunction with General Manager.
  • Select and appoint apprentices in conjunction with training departments.
The ideal candidate will possess excellent leadership skills, a detailed understanding of the day-to-day running of service and parts departments, and the ability to control resources at a level commensurate with profit requirements and enhanced customer relations.

Key Responsibilities:
  • Establish adequate safety and security procedures to protect property and company personnel.
  • Administer warranty policy in the best interests of dealership, manufacturer, and customer.
  • Maintain accurate records of customer complaints and/or congratulations for use and action as required.
  • Ensure accurate recording of all data including next service and MOT date, customer details including name/address/all phone numbers/email address.


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