Senior Implementation Specialist
3 days ago
About the Team:
We are a dynamic team of professionals dedicated to delivering high-quality solutions to our clients. As a key member of our team, you will play a critical role in shaping our clients' experiences and driving their success.
We are looking for an exceptional individual who shares our passion for innovation and customer satisfaction. If you are a seasoned professional with a strong background in implementation management, we want to hear from you
Your Key Responsibilities:
- Lead or co-manage implementation projects for our clients.
- Serve as a single point of contact for our clients, providing superior client-facing skills and communication skills with the ability to deal with senior-level stakeholders/clients.
- Provide ongoing communication and evaluation of project status.
- Interpret workflow analysis documents and convert these documents into specifications for configuration.
- Provide guidance to clients around best practice implementations and efficient workflow configuration.
- Undertake daily execution of project plan steps.
- Ensure that our clients' needs are understood and documented.
- Provide proactive leadership in our clients' utilization of our products and services.
- Facilitate conference calls & meetings with other consultants and product experts.
- Communicate pertinent information on upgrades and major releases.
- Manage training and consulting resource requests.
- Monitor and assist with the issue escalation process.
- Respond to additional product requests.
- Manage coordination of work undertaken by our representatives in other locations.
- Maintain a general awareness of industry changes/trends.
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