Programs Director Role

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time
About Us

Astrolabs is a pioneering business expansion platform in the GCC and Saudi Arabia, driving innovation and industry development across multiple sectors.

We empower regional and global players to enter new markets, and drive transformation within large corporations through tailored launchpads.

Our custom-designed programs for government institutions upskill talent, promote local businesses, and import international expertise, fueling economic growth.

Your Role

You will lead our programs team as a highly skilled Programs Director, responsible for driving innovation and sector enablement for our clients. In this role, you will:

  • Design and implement assigned programs to achieve client satisfaction and target outcomes, ensuring profitability and recurring business.

  • Cultivate and expand business within assigned accounts by identifying and securing new program opportunities.

  • Participate in business development through lead generation, building tailored proposals, attending client meetings, and creating innovative approaches to grow the unit's offerings.

  • Contribute to the growth of the unit through thought leadership and mentoring team members to drive collective success.

  • Retain and grow top-performing team members, and recruit additional talent, both full-time and project-based, as needed.

Key Responsibilities

Client Relationship & Communication

  • Build and maintain strong client relationships, ensuring program effectiveness and alignment with client expectations.

  • Understand and document client goals and success metrics, communicating these insights to the program team and leadership.

  • Proactively anticipate and resolve critical client issues, ensuring exceptional service and satisfaction.

  • Maintain open communication with clients, manage their expectations, and advocate for the best interest of both the client and the company.

Account Development & Revenue Growth

  • Develop and manage detailed account plans to deliver consistent quality across services.

  • Generate referrals and new business opportunities within client networks, expanding into new accounts or adjacent areas.

  • Lead efforts to capitalize on growth opportunities and secure major new accounts.

  • Meet quarterly targets for new business and repeat engagements.

Program Design, Delivery & Technical Excellence

  • Build program assets, playbooks, and capabilities to drive success in program delivery.

  • Address and mitigate design challenges across various program types.

  • Leverage local networks to recruit high-profile speakers, mentors, and experts to add value.

  • Lead engaging mentorship sessions to enhance the program's impact.

  • Ensure high-quality program delivery, monitoring team performance and outcomes.

Requirements

Expertise in managing large, complex programs with a focus on exceptional client experiences.

Proven track record in designing and managing high-impact programs.

Proficient in financial forecasting, budget management, and margin optimization.

Knowledgeable in entrepreneurship principles, capable of mentoring startup founders and teams.

Experienced in recruiting, training, and developing high-performing teams.

Excellent communicator with the ability to manage and influence senior clients, stakeholders, and internal teams.

Skilled in adapting program design to align with client needs and strategic objectives.

Capable of building scalable program assets and frameworks to enhance delivery and knowledge sharing.

Strong network in local ecosystems, able to attract top talent and resources.

Effective leader with the ability to motivate teams, manage cross-functional programs, resolve conflicts, and drive business growth.

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