Masters Program Coordinator Role

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia IE University Full time

Job Description

  • Main Responsibilities:
  • Interaction with Students:
    • Meet with corporate students to resolve issues, provide advice, and offer support with empathy and a professional customer-oriented approach on a daily basis.
    • Co-manage relationships with class representatives together with other team members.
    • Support corporate students facing academic difficulties or overall challenges within the programs.
    • Manage (written and oral) communications with corporate students, including regular written communications and information points, presentations, and information sessions.
    • Use corporate student feedback to identify ways to improve their experience with IE.
  • Interaction with Professors and other departments:
    • Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
    • Collaborate with other IE Departments – such as Admissions, Marketing, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc. – in order to ensure a successful student experience.
  • Internal Development:
    • Offer support with the delivery of the Corporate Masters.
    • Attend to all administrative and logistical duties to ensure a smooth running of the department.
    • Assist participants and faculty before, during, and after the program.
    • Offer support to program managers/admissions with sales-related duties.
    • Represent IE at promotional events (master classes, fairs, etc.).
    • Attend to all administrative duties to ensure a smooth running of the commercial activities.
    • Participate in the management of onboarding processes, as well as daily interaction with participants and faculty.
    • Represent IE XL in face-to-face events on campus and outside.
    • Daily commercial activity and attention to participants.
    • Helping with event organization. Take responsibility for corporate special program components, areas, initiatives, and projects.
    • Operational management of the annual budget.


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