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Residential Guest Services Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Riyadh Full time
Key Responsibilities

As a Residential Guest Services Manager, you will be responsible for overseeing the Guest Services team and ensuring that our high standards of service are consistently met. Your key responsibilities will include:

  • Oversight of the Guest Services team, including scheduling, training, and assisting Residential Assistant Managers with performance reviews.
  • Ownership of the continuous enhancement of the arrival and departure experience.
  • Review daily arrivals and prepare to ensure proper handling of VIPs, owners, return guests, and group business.
  • Communicate and work closely with all departments of the hotel daily.

You will also be responsible for maintaining the cleanliness of guest areas, including exterior walkways, and ensuring that all equipment is in good working order.