Client Solutions Development Professional

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rystad Energy Full time

Rystad Energy is a leading energy research and consulting firm providing comprehensive business intelligence services to clients across the globe.

We are seeking a talented professional to join our MENA team as a Client Solutions Development Professional responsible for developing and implementing client solutions that meet their business needs. This role will collaborate with cross-functional teams to drive client growth and retention, ensuring alignment with our business strategy and goals. The focus will be on NOCs and Energy companies.

This ideal candidate has a proven track record in customer success, account management, and/or business analysis, preferably within the energy sector. They should possess a passion for delivering value through customer engagement, onboarding, training, and building strategic relationships. Performance will be measured across metrics on client retention, user advocacy, Net Promoter Score, client expansion, and proactive contribution to best practices.

Responsibilities include working directly with users and key stakeholders to build and increase product adoption, uncover new service needs, and strengthen partnerships across organizations. You will execute product-driven and segment-focused client retention and growth strategies, helping clients realize Rystad Energy's solution value to support their business outcomes. Collaboration with internal teams such as marketing, product development, market research, and training specialists will drive engagement and expansion.

Key Responsibilities:

  • Become a trusted partner to our clients, serving as the primary after-sales point of contact, focusing on onboarding, training, and strategic support.
  • Jointly define success criteria with clients by understanding their business challenges and goals.
  • Together with account managers, design and execute Engagement plans setting the strategy for adoption, retention, and growth.
  • Develop an understanding of Rystad Energy products and services, proactively identifying areas for improvement to increase market share and penetration.
  • Partner closely with internal teams to ensure client technical/analytical needs are resolved successfully and timely.
  • Proactively contribute to regional and global strategy and success of the Client Success team.
  • Participate in industry events to grow Rystad Energy's brand and footprint.
  • Maintain and leverage all client data and interaction records in the CRM system.

Skills & Attributes for Success:

  • Bachelor's degree required, Master's degree preferred.
  • Minimum two years of experience in relevant industries: Engineering, Commercial, Strategy, M&A, Consulting, Market analysis.
  • Passionate about developing close relationships with customers and enabling their long-term success.
  • Proven knowledge in global energy markets and regional trends.
  • Business experience and network across the MENA energy sectors.
  • Proven experience working with market intelligence and database software.
  • Experience working with CRM platforms and Power BI advantageous.
  • Strong focus on collaboration and teamwork across functions and regions.
  • Ability to work independently at times, be self-driven, and resourceful.
  • Excellent written and verbal communication skills in English and Arabic.
  • Strong Microsoft Office skills (Power Point and Excel).

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