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Customer Experience Development Professional

2 weeks ago

Riyad Al Khabra, Saudi Arabia Tabby Full time

At Tabby, we are committed to providing exceptional customer experiences. To achieve this goal, we are seeking a seasoned Customer Service Trainer & Quality Specialist to lead our training initiatives and drive quality improvement.

Key Accountabilities:
  • Develop and Deliver Training Content: Create and deliver engaging training content that addresses customer service skills, product knowledge, and cultural competency.
  • Monitor and Evaluate Customer Interactions: Continuously monitor and evaluate customer interactions to identify areas for improvement and optimize customer service delivery.
  • Lead Quality Initiatives: Lead quality initiatives to enhance customer satisfaction, retention, and loyalty.
  • Provide Coaching and Support: Offer coaching and support to customer service representatives to enhance their skills, knowledge, and performance.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to drive business outcomes and improve customer experience.
  • Analyze and Improve Processes: Analyze and improve processes to optimize customer service delivery, reduce costs, and enhance efficiency.
  • Conduct Training Evaluations: Conduct thorough evaluations of training programs to assess their effectiveness and identify areas for improvement.