Clinical Support Specialist

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sysmex Saudi Arabia Full time
About the Role

The Clinical Support Specialist is responsible for delivering technical expertise, training, and support to customers, healthcare professionals, and end-users. This role ensures the proper usage of our diagnostic solutions, enhances market awareness, and contributes to business growth through collaboration with sales and marketing teams.

Key Responsibilities
  • Conduct product and technical training for customers in the assigned area to ensure they have the necessary knowledge to represent our portfolio effectively.
  • Deliver product orientation and training to hospitals and laboratories where our diagnostic products are in use.
  • Provide technical troubleshooting and support to end-users, ensuring the safe and proper utilization of our products.
  • Analyze clinical practices in assigned regions and propose solutions aligned with international guidelines to address customer needs and fill existing gaps.
  • Lead market awareness campaigns on key topics such as quality sampling and best practices in diagnostics.
Requirements
  • Bachelor's degree in a relevant field (e.g., Nursing, Medical Laboratory Technology, or a related discipline).
  • Proven experience in application support, technical training, or a similar role in the healthcare or medical device industry.
  • Strong understanding of laboratory and clinical practices.
  • Excellent communication and presentation skills.
About Sysmex Saudi Arabia

Sysmex Corporation supports healthcare professionals around the world by providing a broad range of medical diagnostic products and solutions. In the fields of Haematology, urinalysis, hemostasis, life science, flow cytometry, essential healthcare, and immunochemistry, we combine highly dependable, multi-functional, and easy-to-operate instruments, a variety of reagents and software, plus reliable service and support.

Sysmex Saudi Arabia is a subsidiary of the Sysmex Corporation from Kobe, Japan. From our Riyadh offices, we serve our customers in Saudi Arabia and support healthcare professionals by providing medical diagnostic products, solutions, and services.



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