IT Support Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Al Watania Information Systems Full time
Al Watania Information Systems: A Leader in IT Solutions

We are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for clients, you will provide exceptional technical assistance and support for our products and services.

  • Key Responsibilities:
  • Troubleshoot hardware and software issues, diagnosing problems to determine effective solutions
  • Maintain detailed documentation of support requests, resolutions, and client interactions in the ticketing system
  • Collaborate with internal teams to escalate and resolve complex technical issues

To be successful in this role, you must have a strong understanding of hardware, software, and network troubleshooting. You should also possess excellent communication and interpersonal skills, with a customer-focused attitude.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 2+ years of experience in a technical support or helpdesk role
  • Proficiency in using support ticketing systems and knowledge management software
Benefits:
  • Opportunity to work with a leading IT company
  • Flexible working hours
  • Professional development opportunities

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