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Chief of Patient Experience Officer

2 months ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Black Pearl Consult Full time
Job Description

Black Pearl Consult is seeking a highly skilled and experienced Chief of Patient Experience Officer to join our team in Saudi Arabia.

Key Responsibilities:
  • Develop and Implement Patient Experience Strategies: Design and execute comprehensive patient experience strategies, policies, and programs to drive patient satisfaction, engagement, and loyalty.
  • Establish a Patient-Centered Culture: Foster a culture of patient-centeredness throughout the organization by promoting empathy, compassion, and effective communication among healthcare providers and staff.
  • Collect and Analyze Patient Feedback: Design and implement mechanisms to collect patient feedback, including surveys, focus groups, and patient advisory councils. Analyze data to identify trends, areas for improvement, and best practices.
  • Drive Continuous Improvement: Collaborate with teams across the organization to develop and implement initiatives that enhance the patient experience, including process improvements, staff training, and technological advancements.
  • Implement Patient Engagement Initiatives: Lead efforts to promote patient engagement and empowerment by implementing strategies for shared decision-making, health education, and patient activation.
  • Monitor Performance Metrics: Establish key performance indicators (KPIs) and metrics to track and evaluate patient experience outcomes. Develop reports and dashboards to communicate performance to senior leadership and stakeholders.
  • Provide Education and Training: Develop and deliver educational programs and training sessions for staff on patient-centered care, effective communication, and customer service skills.
  • Stay Updated on Industry Trends: Monitor industry trends, best practices, and regulatory requirements related to patient experience. Stay informed about emerging technologies and approaches to enhance patient engagement and satisfaction.
  • Collaborate with Marketing and Communications: Partner with marketing and communications teams to ensure consistent messaging and branding across all patient touchpoints.
  • Promote a Culture of Accountability: Encourage accountability for patient experience outcomes at all levels of the organization. Recognize and reward staff for exceptional patient-centered care.
Requirements:
  • Bachelor's Degree: A Bachelor's degree in healthcare administration, business administration, or a related field is required. A Master's degree is preferred.
  • Strong Knowledge: Strong knowledge of patient experience best practices, regulatory requirements, and industry trends is essential.
  • Certification: Certification in patient experience or related areas is desirable but not mandatory.