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Customer Engagement Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time
Role Overview

This position involves providing sales and general support to exhibitors in the Middle East via phone calls, live chat, email, and other communication methods.

GES is a global company that specializes in live events marketing, aiming to create memorable experiences for customers.

We strive to foster a collaborative work environment where employees can grow professionally and personally.

Key Responsibilities
  • Respond to customer inquiries promptly and accurately.
  • Address internal and external queries and resolve issues efficiently.
  • Facilitate communication between business units and exhibitors.
  • Process orders, manage payments, and issue invoices.
  • Engage in outbound sales efforts and upselling opportunities.
  • Maintain high levels of productivity and meet performance targets.
Required Skills

Excellent communication skills, attention to detail, and time management abilities are essential.

Proficiency in Microsoft Office and experience in a similar role are required.

The ability to build relationships and manage customer contacts is critical.