Healthcare Solutions Specialist
4 days ago
We are seeking a highly skilled and dedicated individual to join our team as a Healthcare Solutions Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, processing telephone and email orders, and managing backorders information.
Key Responsibilities- Process all telephone and email orders in a timely and accurate manner.
- Manage backorders information to ensure seamless delivery of products.
- Support the Commercial & Marketing Team by maintaining product knowledge and commercial awareness.
- Maintain relationships with Supply Chain and Key Account teams to ensure efficient communication and collaboration.
- Support internal Business Improvement initiatives to drive process improvements and enhance customer satisfaction.
- Maintain Service Level Agreements & EMEA Metrics to ensure optimal performance and efficiency.
- Maintain product, system, and commercial knowledge to effectively manage customer relationships.
- Demonstrated experience in a customer-facing role, preferably 2-3 years in a corporate and/or medical/healthcare setting.
- Excellent communication skills, both verbal and written, with fluency in English (communicative knowledge - fluency/advanced level) and Arabic (native speaker or fluency/advanced level).
- Strong computer skills, e.g., MS Office (Word, Excel, Outlook), familiarity with Internet, etc.
- Customer-focused mindset with ability to demonstrate understanding and provide examples of putting customers at the forefront of solutions offered.
- Self-motivated attitude and committed team player abilities.
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Healthcare Solutions Expert
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