Healthcare Solutions Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time
Job Overview

We are seeking a highly skilled and dedicated individual to join our team as a Healthcare Solutions Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, processing telephone and email orders, and managing backorders information.

Key Responsibilities
  • Process all telephone and email orders in a timely and accurate manner.
  • Manage backorders information to ensure seamless delivery of products.
  • Support the Commercial & Marketing Team by maintaining product knowledge and commercial awareness.
  • Maintain relationships with Supply Chain and Key Account teams to ensure efficient communication and collaboration.
  • Support internal Business Improvement initiatives to drive process improvements and enhance customer satisfaction.
  • Maintain Service Level Agreements & EMEA Metrics to ensure optimal performance and efficiency.
  • Maintain product, system, and commercial knowledge to effectively manage customer relationships.
Requirements
  • Demonstrated experience in a customer-facing role, preferably 2-3 years in a corporate and/or medical/healthcare setting.
  • Excellent communication skills, both verbal and written, with fluency in English (communicative knowledge - fluency/advanced level) and Arabic (native speaker or fluency/advanced level).
  • Strong computer skills, e.g., MS Office (Word, Excel, Outlook), familiarity with Internet, etc.
  • Customer-focused mindset with ability to demonstrate understanding and provide examples of putting customers at the forefront of solutions offered.
  • Self-motivated attitude and committed team player abilities.


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