Professional Call Center Agent

3 days ago


Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full time

About the Job

BUPA Arabia seeks an experienced Senior Associate – Call Center to provide high-level customer service and professional communication skills to internal and external customers.

Job Description

  • Provide accurate information on Bupa Arabia network, treatments, paperwork requirements, and general queries to customers.
  • Identify recurring problems and direct information for prompt corrective actions.
  • Utilize multiple systems for preauthorizations, claims research, contract interpretation, and provider network status.
  • Work with callers to understand and interpret client and provider contracts.
  • Ensure customer satisfaction through continuous improvement of service delivery.
  • Resolve customer complaints efficiently with minimal supervisor intervention.

What We Offer

Bupa Arabia offers a dynamic and supportive work environment that promotes personal and professional growth. As a Senior Associate, you will have opportunities to develop your skills and expertise, and contribute to delivering exceptional customer experiences.



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