Call Center Senior Lead

4 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

We are looking for an experienced Call Center Senior Lead to join our team at Emdad Al Khebrat.

The ideal candidate will have a proven track record of success in Call Center / Customer experience, with strong leadership and management skills. They will also be based in Jeddah and available on short notice.

The role involves leading a team of customer service representatives, developing and implementing strategies to improve customer satisfaction and quality service delivery. The successful candidate will work closely with other departments to ensure seamless communication and collaboration.

We offer a competitive salary package, opportunities for growth and development, and a dynamic and challenging work environment.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and quality service delivery.
  • Develop and implement effective training programs to enhance the skills and knowledge of team members.
  • Monitor and analyze customer feedback to identify areas for improvement.


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