Call Center Operations Coordinator

7 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Job Summary

Emdad Al Khebrat is seeking a highly motivated Call Center Operations Coordinator to join our team in Jeddah. The successful candidate will be responsible for coordinating and managing the day-to-day activities of our call center operations.

Main Responsibilities:

  1. Coordinate and manage the scheduling of agents, including shift planning and time-off requests.
  2. Monitor and analyze call center performance metrics, including quality scores and service level agreements.
  3. Collaborate with the training team to develop and deliver training programs that meet the needs of our agents.
  4. Provide administrative support to the management team as needed.

Requirements:

  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Diploma in Business Administration or equivalent experience.


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