Call Center Team Lead
4 days ago
About the Role
We are seeking a highly motivated and experienced Operations Supervisor to join our call center team in Jeddah, Saudi Arabia. The successful candidate will be responsible for overseeing the daily operations of the team and ensuring that customers receive exceptional service.
Key Responsibilities
- Supervise a team of call center agents to ensure high-quality service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement process improvements to increase efficiency and productivity.
Requirements
- At least 3 years of experience in customer service or operations management.
- Excellent leadership and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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