Director of Concierge and Guest Relations
5 days ago
We are seeking a dedicated and results-driven individual to fill the role of Director of Concierge and Guest Relations. This key position oversees the entire Concierge operation, focusing on delivering exceptional guest experiences while maintaining efficiency and productivity.
Key Responsibilities:The Director of Concierge and Guest Relations will be responsible for:
- Developing and implementing strategies to drive guest satisfaction
- Leading the Concierge team to achieve operational excellence
- Collaborating with other departments to achieve common goals
- Monitoring and reporting on key performance indicators
- Staying up-to-date with industry trends and best practices
Requirements:
- Degree or Diploma in Hospitality Management is an asset
- Proven track record of delivering exceptional results
- Excellent leadership, written/verbal communication, and interpersonal skills
- Ability to motivate and inspire team members
- Strong analytical and problem-solving skills
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