Service Delivery Specialist
5 days ago
MBR Partners is seeking a seasoned professional to lead the service operation and product management of IT solutions and applications in a major smart city project in Saudi Arabia.
Key Qualifications:- Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- At least 3 years of experience in service operation and product management of IT Solutions and applications.
- Proven experience in training and building strong customer relationships.
- Experience in process management, including ticketing, support, and SLA.
- Coordinate the service operation and product management of IT solutions and applications.
- Collaborate with customers to understand their needs and maintain positive customer relationships.
- Assist in managing processes, including ticketing, support, and ensuring SLA compliance.
- Contribute to training programs for both internal teams and customers.
- Communicate effectively with team members and stakeholders.
- Support the efficient operation of IT solutions and applications.
- Minimum of 3 years of experience in service operation and product management of IT Solutions.
- Ability to build and maintain positive customer relationships.
- Familiarity with process management, ticketing, support, and SLA adherence.
- Excellent communication skills, both written and verbal.
- Team player with the ability to work effectively in a collaborative environment.
MBR Partners is a leading provider of IT solutions and applications, and we are seeking a highly skilled professional to join our team. If you have a passion for customer satisfaction and teamwork, we encourage you to apply.
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