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Service Delivery Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time

MBR Partners is seeking a seasoned professional to lead the service operation and product management of IT solutions and applications in a major smart city project in Saudi Arabia.

Key Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, or a related field.
Experience:
  • At least 3 years of experience in service operation and product management of IT Solutions and applications.
  • Proven experience in training and building strong customer relationships.
  • Experience in process management, including ticketing, support, and SLA.
Key Responsibilities:
  • Coordinate the service operation and product management of IT solutions and applications.
  • Collaborate with customers to understand their needs and maintain positive customer relationships.
  • Assist in managing processes, including ticketing, support, and ensuring SLA compliance.
  • Contribute to training programs for both internal teams and customers.
  • Communicate effectively with team members and stakeholders.
  • Support the efficient operation of IT solutions and applications.
Skills and Qualities:
  • Minimum of 3 years of experience in service operation and product management of IT Solutions.
  • Ability to build and maintain positive customer relationships.
  • Familiarity with process management, ticketing, support, and SLA adherence.
  • Excellent communication skills, both written and verbal.
  • Team player with the ability to work effectively in a collaborative environment.

MBR Partners is a leading provider of IT solutions and applications, and we are seeking a highly skilled professional to join our team. If you have a passion for customer satisfaction and teamwork, we encourage you to apply.