Hotel Guest Services Manager

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time
Guest Relations Manager Responsibilities

We are seeking an experienced Guest Relations Manager to oversee the delivery of exceptional guest experiences at DIMENSIONS hotels. The successful candidate will be responsible for ensuring seamless check-in processes, coordinating room assignments, and providing personalized services to our guests.

Key Responsibilities:
  • Provide upscale guest service experiences, ensuring clients are properly greeted and informed about hotel facilities.
  • Monitor daily bookings, ensuring assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage, as well as oversee check-in and check-out procedures.
  • Promptly address guests' requests, including in-room dining and resolving complaints.
  • Ensure special guests receive personalized services, coordinating communication between guests and staff.
  • Inform clients of hotel services, including breakfast and dining options, and promote all hotel amenities.
  • Manage the guest relations team, ensuring compliance with standards and operating procedures.
  • Analyze customer feedback, suggesting ways to improve ratings and recommending local tourist spots.


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