Retail Operations Manager

6 days ago


Jeddah, Makkah Province, Saudi Arabia LenskartME Full time

Job Summary

LenskartME is seeking a highly skilled Retail Operations Manager to oversee the day-to-day operations of our stores. As a key member of our team, you will be responsible for ensuring that our stores are running efficiently and effectively, while also driving sales and customer satisfaction.

About the Role

  • Develop and implement operational strategies to drive sales growth and improve customer experience.
  • Lead and manage a team of store managers and associates to ensure excellent customer service and achieve sales targets.
  • Monitor and analyze sales data, customer feedback, and other relevant metrics to inform business decisions.
  • Maintain high standards of store appearance, maintenance, and inventory management.
  • Collaborate with cross-functional teams to develop and execute marketing campaigns and promotions.
Operational Responsibilities
  • Responsible for the overall management of the store, including staff supervision, inventory control, and visual merchandising.
  • Ensure accurate and efficient cash handling and processing of transactions.
  • Maintain accurate records of sales, inventory, and employee performance.
  • Develop and implement plans to drive sales growth, improve customer satisfaction, and reduce costs.
  • Implement safety and security protocols to prevent loss and damage to property.
Business Responsibilities
  • Achieve monthly/yearly revenue sales targets through effective sales strategies and customer engagement.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Optimize operational costs to maintain profitability and efficiency.
  • Identify and implement process improvements to enhance customer experience and operational efficiency.
Safety and Security
  • Ensure a safe and secure work environment by adhering to company policies and procedures.
  • Conduct regular safety audits to identify potential hazards and implement corrective actions.
  • Provide training to employees on safety procedures and emergency protocols.


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